Frequently Asked Questions

Do you have questions about touring historic West Point? We've got answers!  Or, contact us for more information.

 SECURITY

West Point is an active military post and requires the following from our visitors.

  • Everyone over the age of 17 years old is required to bring government issued photo ID. Examples: Drivers license or passport.  Students between 17-18 years of age may bring high school photo ID. Orignial documents only, NO PHOTO COPIES.
  • Foreign visitors of ALL ages must have their passports. Orignial documents only, NO PHOTO COPIES.
  • For Group tours reserved wtih West Point Tours, each group must send in a manifest sheet completed with the names, dates of birth, gender, and type of ID being used. Click here to download form.  Click here if you need further instructions to complete the manifest.
  • For the latest rules regarding visitor access to West Point, click http://www.usma.edu/Visiting/SitePages/Home.aspx.

West Point is an active army post, and tour times and access to venues within West Point are subject to change without notice.


  WEATHER

Due to weather or unforeseen circumstances at West Point, tour times indicated may change and Chapel, cemetery, and any other venue access, may be closed without notice. Visitor's may call the Visitor's Center at (845) 938-2638 for West Point status updates.


  WHERE TO CHECK-IN

Tours of the United States Military Academy at West Point depart from the Visitors Center located at 2107 New South Post Road, Highland Falls, NY, 1 block before the Thayer Gate which is the main entrance to the Academy.  Tours are combined bus and walking tours with a guide that operate daily with the following exceptions listed below.

Groups need to check in 15 minutes prior to the tour start time at the West Point Visitor’s Center located at 2107 New South Post Road, Highland Falls, NYLate Arrivals are not guaranteed the full tour time and may incur a $30 late fee for each portion of 30 minutes their end-time is extended.


  WHEN DO TOURS OPERATE

West Point is an active army post and as such tour times and access to venues within West Point is subject to change without notice.  Typically tours run daily, except for:

Thanksgiving, Christmas and New Years Day
During USMA Graduation Week
Saturdays of Army home football games
The discretion of Garrison Command

Tour times can change without notice.  Chapels, cemetery and any other venues may be closed without notice due to prior commitments.


 DO YOU HAVE RESTROOMS ON BOARD YOUR DAILY TOUR BUSES
       OR DURING THE TOUR?

Our Daily Tour buses do not have restrooms and there are no rest stops during the tour.


  PHOTOGRAPY & VIDEO CAPTURING

Photography is allowed in most areas on our tour venues. Your Tour Guide will alert you to portions of the tour where photography and video are not permitted


  WHAT BUILDINGS DO WE ENTER?

Tours may enter the Cadet Chapel and the Old Cadet Chapel located at the West Point Cemetery. All other buildings are not open to the general public


   WHAT IS YOUR DEPOSIT POLICY FOR GROUP AND PRIVATE TOURS?

      • All step on guide reservations require a $30 deposit.
      • All combinations of a guide and bus reservation require either the $100 or $200 deposit dependent upon the bus reserved.
      • Deposits are due at the time of the reservation or by the due date on your confirmation or contract.
      • Charters are subject to cancellation if payments are not received by due dates

   WHAT IS YOUR CANCELLATION POLICY FOR A CHARTER BUS RENTAL
       FOR A TOUR?

      • If cancellation is 7-20 days prior to the trip the deposit per bus would be lost.
      • If cancellation is 2-6 days prior to the trip 50% of the cost of the bus would be lost.
      • If cancellation is within 24 hours of the trip the entire cost of the bus would be lost.

   WHAT IS YOUR CANCELLATION POLICY FOR A GROUP AND PRIVATE TOUR
        STEP ON GUIDE BOOKED VIA YOUR OFFICE?

Cancellations or changes to reservations are only accepted during business hours, M-F, 8-4PM.

  • Cancellations made a minimum of 72 business hours prior to the trip receive a full refund.
  • Cancellations made within 24-72 business hours prior to the trip receive a full refund, minus the deposit.
  • Cancellations or changes made less than 24 hours, or groups who do not show up, forfeit the full cost of the reservation.
  • Cancellations and changes for tours including lunches, and/or excursions are per separate attached contract.
  • Groups or guests denied entry due to not fulfilling the Manifest and/or ID requirements forfeit the full cost of their reservation.
  • Tours that are cancelled due to an official event at West Point are fully refundable if we are unable to reschedule your group.

 WHAT ABOUT VISITORS WITH DISABILITIES?

We offer a wheelchair lift ticket on all of our daily tours, and this ticket can be purchased through our online reservation system.  If no 'Wheelchair' ticket is showing, it means it has already been reserved for that tour and we request you choose another time.  Read more regarding West Point Tours, Inc's ADA information here.


  WHERE MAY I FIND OUT MORE ABOUT CADET PARADES
       AND OTHER USMA INFORMATION?

Visit the official website of  The United States Military Academy.